Contact information

 

Last updated: 16 May 2026

This page explains how customers can contact Collect Monsters.

Business name: Collect Monsters

Business address: 82A James Carter Road, Mildenhall, IP28 7DE

For order questions, pre-order updates, product enquiries, delivery issues or return requests, please contact us by email:

support@collectmonsters.co.uk

We aim to reply within 1–2 working days.

When contacting us about an order, please include your order number and the email address used at checkout so we can help you more quickly.

Collect Monsters is an online-only store. We do not currently offer in-person shopping, collection, or customer visits.

For return requests, please contact us first before sending anything back. We will provide return instructions where applicable.

Nothing on this page affects your statutory rights.